Terms & Conditions

 

***Care***

All the jewelry on Unchained Culture is made by hand or is a sourced vintage item. Please remove your jewelry before engaging in wet (bathing, doing the dishes, etc.) or sweaty activity as the moisture can damage the stones or gold plating (if present). Never spray perfumes on your handmade jewelry and be aware that creams, oils or moisturizers can remove plating or etch the metals with repeated exposure. Never clean your Unchained Culture jewelry with commercial jewelry cleaners or other abrasives as these will damage the stones. Simply wipe with a tarnish cloth, to brighten dulled areas or wash with mild soap and water, if very dirty. Please be aware that natural stones will change over time - especially soft stones like turquoise.

***Custom orders***

Custom orders are being accepted, please contact me here concerning a custom order. Each order is important to me and I will respond as soon as I can.

***Handmade & Made to Order items***

Made to order items are offered in limited runs only. Handmade items are made to order. This includes: Power Affirmation Jewelry, Handmade Earrings, and other handmade goods. There are no refunds on made to order or made to size pieces. Please be aware that a made to order item will look as like the original as possible, but due to the hand fabricated nature of each component, no two pieces will be the same.  Please allow up to 4 weeks for the fabrication of your made to order item - this time allowance depends on the volume of orders placed - orders will be completed in the order they are placed. If more than one item is ordered with a made to order item, the entire order will ship when it is completed. If you wish you’re ready to ship items to ship sooner, please purchase ready to ship and made to order items separately. ***If you feel that you cannot wait the requested time for the fabrication of your item, please reserve your purchases for ready to ship items. I am unable to rush any made to order or custom-made piece. ***

UnChained Culture reserves the right to cancel made to order items for any reason with a full refund to the purchaser.

***Returns***

Due to the personal and custom nature of my handmade jewelry, returns are not accepted. However, Jewelry may be returned for repairs